To Whom It May Concern:
The current situation regarding the coronavirus (COVID-19) requires all of us to take significant measures of precaution, control, and cooperation. Our occupational routines have changed due to the dramatic reduction of personal contact; they now require a high degree of adaptability and flexibility. Therefore, we would like to take this opportunity to assure you that KISTERS has taken all necessary precautions as prescribed by the World Health Organization (WHO) to provide you with the most reliable and best possible support, even in these challenging times.
The following examples demonstrate our ongoing commitment to the success of our clients and business partners:
- Interactive appointments such as presentations, workshops or training via web conferencing software
- System parameterization via remote maintenance / remote access
- Adjustment of project phases and schedules, if required.
KISTERS Project Managers should already be reguarly communicating with our customers. Please contact our project managers, if you haven’t recently discussed any operational changes to your working group and project schedules.
All KISTERS employees (technical support / hotline, project managers and consultants, and sales) are available for you as usual via email or phone, and they will be able to address your questions in customary quality and professionalism.
You can read about the measures we’re taking – from business travel ban, Data Centre operations, continuity / maintenance of critical processes, and good hygiene pracitices -- at https://serviceportal.kisters.de/kunden-portal/corona-virus/.
We are eager to continue our excellent cooperation with you, and wish you all the best over the coming weeks and months. May you, your loved ones, colleagues and staff remain healthy.
Your KISTERS Water Team